Our Hassle-Free Returns Policy
At Soho Original Adult Store, we want you to love every purchase. If you’re not completely satisfied, we’re here to help.
Order Cancellations
Contact us before your order is dispatched, and we’ll cancel it for you. If the order has already shipped, simply refuse delivery or return it unopened.
Returns Policy
- Eligibility: Returns are accepted within 30 days of receipt. Items must be unused, unopened, and in their original packaging.
- Exceptions: Due to hygiene reasons, we cannot accept returns of intimate items (e.g., lingerie, toys) unless they are faulty.
- Faulty Products: If your item is faulty, please contact us immediately. We’ll replace the product or offer a refund, and cover return postage.
For detailed instructions, contact us at customercare@sohosoriginaladultstore.com.